Returns & exchange
How to return or exchange a product, and what cannot be returned.
Last updated: 2026-09-04
On delivery
Check the product in front of the courier before you pay: the exterior, the accessories, and that it powers on.
If it arrives damaged or is the wrong item, refuse it on the spot and pay nothing.
Within the return window
You can return a product within 7 days of delivery if it is in original condition: box, accessories and receipt present, with no signs of use.
If a manufacturing fault appears within 14 days, we replace it with the same product subject to stock, or pass it to the official warranty.
Delivery charges are refunded only where the fault is ours - a wrong or faulty item.
What cannot be returned
Products whose hygiene or security seal has been opened, such as in-ear headphones and some accessories, unless they are faulty.
Products broken, scratched or liquid-damaged after delivery.
Top-up cards and digital subscriptions once the code is revealed.
How to start a return
Message us on WhatsApp or call us with your order number, and we will point you to the nearest branch or arrange collection.
Once we receive the product and check its condition, we refund by the original payment method or exchange it, as you prefer.